Customer Service and Support- We are here to serve you

About NCBP

OUR VISION Drive innovation to become the nation’s leading retail technology partner.

OUR MISSION Develop innovative solutions and services targeted at customer’s business needs.  Build customers’ business through progressive solutions encompassing technologies, professional services and responsive support. Expand our success with customer service dedication and expansion across the country. 

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Customer Service and Support

At North Country Business Products, we have a wide range to service and support options to meet your needs!

  • Our team of product experts is prepared to combine their many years of industry-specific knowledge with their world-class training and deep breadth of resources to ensure your software project will go as planned.
  • We have teams of dedicated training specialists who will employ the latest trends in training to deliver one-on-one, small group, large group, and even remote-based training to teach you and your teams everything you need to know about your software solutions.
  • Our 24/7 Customer Care Call Center is standing by to help you with emergency support for your POS system utilizing the latest in remote access technologies.  We also offer our customers access to support agreements that allow you to achieve optimal system performance with:
    • Priority Response
    • Unlimited Remote Support (During Contract Hours)
    • Availability of Software Updates and Enhancements
    • A Virtual Technician Console, which helps prevent problems before they occur
    • Discounted Rates on Support, Training, and Professional Services
    • Access to Discounted Rates on POS Supplies
Contact us today to find out more about how our team can help you!

 
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Oracle Partner Hospitality Support

NCBP provides comprehensive support solutions for legacy MICROS and Simphony products and the latest Oracle Hospitality Systems:

Oracle Hospitality Software Support
Deep Technology Expertise and Proven Best Practices - Receive MICROS Point of Sale Software Support/Oracle Hospitality Support 24/7/365 from a qualifed, trained and courteous team.

When you call NCBP for point of sale support, you won't be routed to some third party call center that doesn't know who you are. Our Care Center Support Team will immediately begin trouble shooting techniques, assign a priority level and provide immediate escalation based on your support needs.

Oracle Hospitality/MICROS Software Support is provided nationwide. Support is also provided for MICROS Simphony products.

Our Care Center provides quick responses and proven solutions for:

  • e7
  • RES - MICROS 3700/Oracle Hospitality
  • Simphony (MICROS Simphony)
 
Oracle Hospitality Hardware Support
NCBP provides complete on-site support solutions for Oracle Hospitality point of sale products including workstations, tablets, handhelds, scanners, printers, cash drawers, displays and payment solution products.
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LOC Store Management Suite

NCBP provides full LOC Software support for any retailer's needs, including powerful merchandising and inventory controls, fully integrated loyalty programs, multi-store management, and much more.

Our dedicated support team is LOC Software trained and certified.
Toshiba Hardware Support
 
On-site, Depot or Advanced Exchange Support is provided on all Toshiba workstations.

On-Site Support provided for Toshiba Self-Checkout units

Toshiba SurePOS ACE Software Support
Care Center Support is available for Toshba SurePOS ACE Software. Call us today for additional training and software support for all of your grocery/retail software needs.
 
       HP Hardware Support

On-site, Depot or Advanced Exchange Support is provided on all HP workstations.
 
  Additional Hardware Support Services Available for:
  • NCR Hardware: Workstations, Printers, Scanners, Self Checkout
  • Datalogic Scanners
  • Honeywell Scanners
 

Complete network security solution that integrates everything you need for comprehensive protection from threats such as viruses, spyware, worms, Trojans, adware, keyloggers, malicious mobile code (MMC) and other dangerous applications.

Gateway anti-virus, anti-spyware and intrusion prevention provides real time security against the latest viruses, spyware, software vulnerabilities and other malicious code.

Content filtering reduces liability concerns and increases employee productivity by providing the ability to manage access to objectionable or even illegal online content.

24x7 Support protects your business and your SonicWALL investment through crucial firmware updates and upgrades, the finest technical support, timely hardware replacement and access to electronic self-help tools.

ViewPoint Reporting Software provides easy-to-use Web-based reporting that delivers instant insight into the health of your network through dynamic real-time and historical reports.