OUR VISION Drive innovation to become the nation’s leading retail technology partner.

OUR MISSION Develop innovative solutions and services targeted at customer’s business needs.  Build customers’ business through progressive solutions encompassing technologies, professional services and responsive support. Expand our success with customer service dedication and expansion across the country. 

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To Our Associates, Customers and Partners: 
 
As the global spread of COVID-19 (Coronavirus) continues to affect every one of us, I felt it necessary to provide guidance on NCBP’s continued service during this time.
 
As of this morning, there are multiple states in our service area that have issued “stay at home” directives or “shelter in place” orders. In all states, there has been an exception for “essential businesses,” “essential services,” and/or “critical infrastructure.”
 
The Food and Agriculture industry has been designated a “Critical Infrastructure Segment” under Presidential Policy Directive 21 and Department of Homeland Security (DHS) emergency readiness programs implementing the USA PATRIOT Act of 2001. 42 U.S.C. § 5195c(e). It is the policy of the United States government that these industries continue to function with minimal disruption in the event of an emergency.
 
The DHS’s Cybersecurity and Infrastructure Security Agency (CISA) defines the Food and Agriculture Sector as including restaurants, institutional food service establishments, supermarkets, grocery stores, and other food outlets, among others. CISA also recognizes that the Food and Agriculture Sector has interdependencies on other infrastructure support requirements, including information technology.

NCBP provides services to this critical infrastructure segment by providing technology and service support to these operators, enabling them to continue to provide essential services to their communities. We take that responsibility seriously, and are committed to continuing to provide service in line with available guidance. We continue to monitor any restrictions and will communicate with authorities as necessary as well as contact all impacted parties as updates are made.

NCBP has invested heavily in plans, technology and training to support a distributed workforce over the past several years and is well-positioned to provide service during this unprecedented time. While the safety and wellbeing of our associates and teams will continue to be our focus as we respond to this threat, our team of professionals spread out across 15 offices in 10 states is committed to ensuring our customers continue to have access to the maintenance and support services they depend on to operate their businesses.
 
Our thoughts are with our associates, customers, partners, and their teams as we each work to navigate these turbulent times. I wish each of you the utmost success and look forward to supporting you in any way possible.

Sincerely,
  
Matthew Swanson
Vice President of Operations