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Support Solutions
Installation Services
Care Center Support
CARE CENTER SUPPORT
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Through our commitment in providing you with exceptional support services, we have
developed a Call Center Support Team second to none.
With deep technology expertise and proven best practices our Customer Care Center
is staffed and ready to assist you, whenever you call. We currently have more than
25 qualified product specialists on our Help Desk today.
When you call us for support, you won't be routed to some third party call center
that doesn't know who you are. Our courteous Level 1 Associates will immediately
begin trouble shooting techniques, assign a priority level and provide immediate
escalation to the appropriate Care Center Team.
We are prepared and ready to take your support calls 365 days a year, 7 days a week
and 24 hours a day - when you need us, a qualified and trained product specialist
is ready to take your call!
Please take our Support Survey
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Are you PCI Compliant?
Virtual Technician-PCI compliancy certification:
Take our Support Survey
Software Update and Upgrade Information
For a list of latest version updates and enhancement information, click here.
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On-Site Technical Support
ON-SITE TECHNICAL SUPPORT
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North Country has positioned ourselves and our technical support associates to provide
on-site hardware and software support to our customers throughout the Midwest and
beyond.
Our skilled Field Technicians are committed to providing you with superior services
that are created on a foundation of quality products, innovative technology and
product specific training and certifications.
Don't hesitate to rely on NCBP for your technical support needs! Please Take our Survey
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What is NCBP University?
NCBPU exemplifies our commitment in providing quality services to our customers; we have developed an intense 90 day training course for newly hired service associates that meets strict educational and all necessary certifications as prerequisites.
Our associates will spend time with Sr. Field Technicians, Professional Services Representatives and Installers. They will spend a considerable amount of time in a controlled lab environment and successfully pass our technical support requirements before being deployed to a live support call. Our graduates and successful support calls are proven results that our dedication to training and NCBPU curriculum will ensure you receive support from a prepared and trained support associate.
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Centralized Depot Repair
CENTRALIZED DEPOT REPAIR
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Our Centralized Depot Repair Center will provide a repaired printer, terminal, workstation, scanner, scanner scale or LCD monitor on demand!
Utilizing our Central Depot Repair Center minimizes your down time and ensures that
your product is fixed correctly the first time. Our Depot Repair Center stocks most
commonly used parts and has a personal investment in efficient and thorough repairs.
We have minimized 'trouble shooting' issues and customer down time by centralizing
our depot repair services.
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Support Agreements
SUPPORT AGREEMENTS
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Help Desk | Depot | On-Site | Custom
Take your support to the next level with a cost effective Support Agreement from
North Country Business Products.
We have developed our Support Agreements to allow you to achieve optimal system
performance with the following advantages:
- Priority Response
- Unlimited Care Center Support *during contract hours
- Availability of SW Updates & Enhancements
- Virtual Technician *preventing problems before they occur
- Discounted Support Fees
- Discounted Training Rates
- Discount on POS paper & ribbons
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Software Version Update Info
SOFTWARE VERSION UPDATE INFO
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A Manufacturer’s Software Agreement (MSA) ensures you, the customer, the latest
software updates, enhancements and developments made available from our software
vendors, at no additional charge. Released updates and software development may
include: new feature enhancements, bug fixes, operational changes and changes for
government or private regulations that are modified within the POS industry. *Does
not include install labor or any addititional hardware requirements.
MICROS
- 2700 - Supported/New Releases Discontinued (Legacy Versions are not PCI Compliant)
- 3700
- E7
- 8700 - Supported/New Releases Discontinued (Legacy Versions are not PCI Compliant)
- 9700
- Version 3.20 Maintenance Release 11
- Version 3.10 Service Pack 10
- Netvupoint
- Version 3.20 (Incorporated into 9700 Application)
- Version 3.10 Service Pack 10
- Fidelio Express
- Supported/New Releases Discontinued (Legacy versions are not PCI Compliant)
Scanmaster
- Windows Version 2.00.03.12
- DOS Version 1.2.03.26
ACS-IR
- Version 6.01.04.XX, RP3, Patch 6
SMS - 3.1.0.3 - 7/31/2009
IBM ACE - 7.0
BR Data - 6.07
MTX - 8.25 SP2
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