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Testimonials
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Next Innovations, LTD. - Walker, MN
"My experience working with North Country Business Products has been very positive. They are always prompt and friendly and whenever we need something they always have it there for us right away."
- Cindy
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Our Support Solutions
866-819-7403
Installation Services
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Premier installation services don't need to cost a fortune. North Country Business Products has a staff of fully trained support associates dedicated to product specific installations. We will provide a scope of work for each installation and a detailed listing of the support services included. Our knowledgeable team of installers will guide you through from purchase to live date!
Please take our Install Survey

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Care Center Support
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Through our commitment in providing you with exceptional support services, we have developed a Call Center Support Team second to none.
With deep technology expertise and proven best practices our Customer Care Center is staffed and ready to assist you, whenever you call. We currently have more than 25 qualified product specialists on our Help Desk today.
When you call us for support, you won't be routed to some third party call center that doesn't know who you are. Our courteous Level 1 Associates will immediately begin trouble shooting techniques, assign a priority level and provide immediate escalation to the appropriate Care Center Team.
We are prepared and ready to take your support calls 365 days a year, 7 days a week and 24 hours a day - when you need us, a qualified and trained product specialist is ready to take your call!

Please take our Support Survey
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Are you PCI Compliant?
Virtual Technician-PCI compliancy certification:
Take our Support Survey
Software Update and Upgrade Information
For a list of latest version updates and enhancement information, click here.
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On-Site Technical Support
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North Country has positioned ourselves and our technical support associates to provide on-site hardware and software support to our customers throughout the Midwest and beyond.
Our skilled Field Technicians are committed to providing you with superior services that are created on a foundation of quality products, innovative technology and product specific training and certifications.
Don't hesitate to rely on NCBP for your technical support needs! Please Take our Survey
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What is NCBP University?
NCBPU exemplifies our commitment in providing quality services to our customers; we have developed an intense 90 day training course for newly hired service associates that meets strict educational and all necessary certifications as prerequisites.
Our associates will spend time with Sr. Field Technicians, Professional Services Representatives and Installers. They will spend a considerable amount of time in a controlled lab environment and successfully pass our technical support requirements before being deployed to a live support call. Our graduates and successful support calls are proven results that our dedication to training and NCBPU curriculum will ensure you receive support from a prepared and trained support associate.
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Centralized Depot Repair
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Our Centralized Depot Repair Center will provide a repaired printer, terminal, workstation, scanner, scanner scale or LCD monitor on demand!
Utilizing our Central Depot Repair Center minimizes your down time and ensures that your product is fixed correctly the first time. Our Depot Repair Center stocks most commonly used parts and has a personal investment in efficient and thorough repairs. We have minimized 'trouble shooting' issues and customer down time by centralizing our depot repair services.
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Support Agreements
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Help Desk Depot On-Site Custom
Take your support to the next level with a cost effective Support Agreement from North Country Business Products.
We have developed our Support Agreements to allow you to achieve optimal system performance with the following advantages:
- Priority Response
- Unlimited Care Center Support *during contract hours
- Availability of SW Updates & Enhancements
- Virtual Technician *preventing problems before they occur
- Discounted Support Fees
- Discounted Training Rates
- Discount on POS paper & ribbons
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Software Version Update Info
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A Manufacturer’s Software Agreement (MSA) ensures you, the customer, the latest software updates, enhancements and developments made available from our software vendors, at no additional charge. Released updates and software development may include: new feature enhancements, bug fixes, operational changes and changes for government or private regulations that are modified within the POS industry. *Does not include install labor or any addititional hardware requirements.
MICROS
- 2700 - Supported/New Releases Discontinued (Legacy Versions are not PCI Compliant)
- 3700
- E7
- 8700 - Supported/New Releases Discontinued (Legacy Versions are not PCI Compliant)
- 9700
- Fidelio Express
- Supported/New Releases Discontinued (Legacy versions are not PCI Compliant)
SCANMASTER
- Windows Version 2.00.03.12
- DOS Version 1.2.03.26
ACS-IR - Version 6.01.04.XX, RP3, Patch 8
SMS -V3.3.0.X 2010-08-31 and V3.2.0.7 2011-04-04
IBM ACE - Version 7.x
BR Data - Version 7.03
MTX ServerEPS- 8.23.2
MTX -WinEPS Version 827.2
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