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Testimonials
Next Innovations, LTD. - Walker, MN
"My experience working with North Country Business Products has been very positive. They are always prompt and friendly and whenever we need something they always have it there for us right away."
- Cindy

 

Our Support Solutions

866-819-7403
Installation Services

Premier installation services don't need to cost a fortune. North Country Business Products has a staff of fully trained support associates dedicated to product specific installations. We will provide a scope of work for each installation and a detailed listing of the support services included. Our knowledgeable team of installers will guide you through from purchase to live date!

Please take our Install Survey

 

HP Service One

 

 

Care Center Support

Through our commitment in providing you with exceptional support services, we have developed a Call Center Support Team second to none.

With deep technology expertise and proven best practices our Customer Care Center is staffed and ready to assist you, whenever you call. We currently have more than 25 qualified product specialists on our Help Desk today.

When you call us for support, you won't be routed to some third party call center that doesn't know who you are. Our courteous Level 1 Associates will immediately begin trouble shooting techniques, assign a priority level and provide immediate escalation to the appropriate Care Center Team.

We are prepared and ready to take your support calls 365 days a year, 7 days a week and 24 hours a day - when you need us, a qualified and trained product specialist is ready to take your call!

Please take our Support Survey

 

 


Are you PCI Compliant?

Virtual Technician-PCI compliancy certification:

 

Take our Support Survey

 

Software Update and Upgrade Information

For a list of latest version updates and enhancement information, click here.

On-Site Technical Support

North Country has positioned ourselves and our technical support associates to provide on-site hardware and software support to our customers throughout the Midwest and beyond.

Our skilled Field Technicians are committed to providing you with superior services that are created on a foundation of quality products, innovative technology and product specific training and certifications.



North Country Business Products On Site Service Area

 

Don't hesitate to rely on NCBP for your technical support needs! Please Take our Survey


What is NCBP University?

NCBPU exemplifies our commitment in providing quality services to our customers; we have developed an intense 90 day training course for newly hired service associates that meets strict educational and all necessary certifications as prerequisites.

Our associates will spend time with Sr. Field Technicians, Professional Services Representatives and Installers. They will spend a considerable amount of time in a controlled lab environment and successfully pass our technical support requirements before being deployed to a live support call. Our graduates and successful support calls are proven results that our dedication to training and NCBPU curriculum will ensure you receive support from a prepared and trained support associate.

Centralized Depot Repair

Our Centralized Depot Repair Center will provide a repaired printer, terminal, workstation, scanner, scanner scale or LCD monitor on demand!

Utilizing our Central Depot Repair Center minimizes your down time and ensures that your product is fixed correctly the first time. Our Depot Repair Center stocks most commonly used parts and has a personal investment in efficient and thorough repairs. We have minimized 'trouble shooting' issues and customer down time by centralizing our depot repair services.

Support Agreements

Help Desk Depot On-Site  Custom

Take your support to the next level with a cost effective Support Agreement from North Country Business Products.

We have developed our Support Agreements to allow you to achieve optimal system performance with the following advantages:

  • Priority Response
  • Unlimited Care Center Support *during contract hours
  • Availability of SW Updates & Enhancements
  • Virtual Technician *preventing problems before they occur
  • Discounted Support Fees
  • Discounted Training Rates
  • Discount on POS paper & ribbons
Software Version Update Info

A Manufacturer’s Software Agreement (MSA) ensures you, the customer, the latest software updates, enhancements and developments made available from our software vendors, at no additional charge. Released updates and software development may include: new feature enhancements, bug fixes, operational changes and changes for government or private regulations that are modified within the POS industry. *Does not include install labor or any addititional hardware requirements.

MICROS

SCANMASTER

  • Windows Version 2.00.03.12
  • DOS Version 1.2.03.26

ACS-IR - Version 6.01.04.XX, RP3, Patch 8

SMS -V3.3.0.X 2010-08-31 and V3.2.0.7 2011-04-04

IBM ACE - Version 7.x

BR Data - Version 7.03

MTX ServerEPS- 8.23.2

MTX -WinEPS Version 827.2

 

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More about North Country Business Products

IMPROVE YOUR BUSINESS WITH POS SOFTWARE

North Country Business Products will customize a point of sale system or digital video security system catered to your business needs. Our POS and DVR systems are designed for the hospitality, restaurant, grocery and retail store environments. North Country Business Products has partnered with industry leaders such as Micros, NCR and OpenEye to deliver a point of sale system that will improve your business efficiencies and drive profit to your bottom line. We serve customers of any business size throughout the Midwest.

When you're looking for a cost effective point of sale system you should consider the longevity of the product and the company that will be providing your pos system. In addition, you should understand and be comfortable with how you will be supported after the sale.

If you're looking for a 'partner' to help you improve your business efficiencies and committed to grow with your business, look no further than North Country Business Products. We are 100% employee owned and committed to being your point of sale solutions partner beyond the lifetime expectancy of any POS system. We have developed a Customer Care Center to handle your support needs and developed our business to withstand the tests of time. By choosing to partner with North Country Business Products in your hospitality, restaurant, grocery, c-store or retail environment, you're making the right choice.

When you order a POS system from North Country Business Products, you can rest assured that you will receive quality products with the services to match. Our advanced call center is filled with agents who are ready and waiting to support your POS software when you need us. When your POS system is the foundation of the service you provide your customers - your pos system support needs become critical. When you call North Country Business Products for support, we guarantee that your support call will be answered in two minutes or less. We have more than 30 Software Support Analysts that are specialized and trained to support your POS software needs.

Over the years we have helped many people turn their dream for a successful business into a reality and YOU could be next. North Country Business Products is a Total Solution provider. We also provide Digital Video Security Systems that integrate directly into your POS system, in addition to providing all of the point of sale supplies that you'll need to keep your business running smoothly. All of our products are innovative, advanced and effective so there is no doubt that the products and services you choose will be an investment for your business' future.

Our fully trained personnel are ready to tackle virtually anything you throw at them and will be more helpful than you imagined possible - our loyalty lies with you and so we endeavor to make sure that your dealings with us are always pleasant, professional and profitable for everyone involved. We're not here to make a quick buck; we're here to create long-term professional relationships. At North Country Business Products the client always comes first; it's our promise to you.

TESTIMONIALS

Take a look at what some of these clients have to say about North Country Business Products' Micros and NCR point of sale and digital video security systems:

"Outstanding! NCBP made opening a brand new office flawless. My sales reps were very prompt and knowledgeable with solving any issues that arose with a new office space."

"All your staff is excellent, always willing to go the extra mile for help & for finding unusual items. Service is always fast!"

"Your staff is very professional, courteous, respectful and informative, Top Notch"

"We value NCBP as a partner to help us achieve our goals."

"North Country Business is a pleasure to work with. Their staff is extremely helpful and very prompt. They take pride in their work and I would recommend them to anyone!!"

Trust North Country Business Products and you too could be on the long list of satisfied clients and happy, successful business people