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Testimonials
Wilderness at the Smokies - Sevierville, TN
"We have been very pleased with both the service and the equipment that was installed in our new facility in Tennessee. When the installers were here they did an excellent job both in installation and making sure we were happy before they finished the job and left."
- Steve Rowe - Security Manager
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Surveys
Technician On-Site/Phone Support Survey
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Customer Name*
City*
State*
Phone*  Ext.
Email*
Equipment Type*
Technician's Name
Your Name*
Call Number
Date of Call
On a scale of 1-5, with 1 being the lowest and 5 being the highest, how would you rate our Technician's communications skills?
1   2   3   4   5  
If the call was billable, were you informed ahead of times of our rates?
Yes    No   
Were you notified of expected arrival time?
Yes    No   
Did the technician explain the service provided to you?
Yes    No   
How knowledgeable was our technician regarding this specific service call?
1   2   3   4   5  
How would you rate our technician's conduct and appearance?
1   2   3   4   5  
How would you rate the technician's response time to the service call?
1   2   3   4   5  
How would you rate our technician's overall customer service skills?
1   2   3   4   5  

Are there any unresolved service issues that I may be able to assist with, or any additional comments that might improve our Customer Service?

Please note. All information is used to improve our customer service skills and will not affect your service in any way.
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