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Testimonials
Soo SuperValu Foods
"Our security camera system at Soo SuperValu Foods was installed by very qualified and professional technicians at North Country Business Products. North Country promptly addresses any issues that arise and follow up to make sure everything is working to our satisfaction. Our DVR/Security system has paid for itself time and time again by controlling the amount of theft, as well as identifying the individuals involved. We are currently expanding our store and will be adding 16 cameras making a total of 32 for complete coverage in our store."
- John Plumm - Store Director
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Surveys
Customer CARE Satisfaction Support Survey
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This information is for internal use only and will not be distributed to any other parties.
First Name*
Last Name*
Email*
Call Number*
Customer Care Representative*
How satisfied are you with the OVERALL quality of the service you received?
Very satisfied  Somewhat satisfied  Dissatisfied  The service was awful  N/A  
How knowledgeable was your Customer CARE Support Team?
Excellent  Good  Average  Below Average  Poor  
How would you rate the Response Time of the Customer CARE Support Team?
Excellent  Good  Average  Below Average  Poor  
Was your problem resolved by the Customer CARE Representative you spoke with initially or were you transferred to another staff member?
Resolved by initial contact  Transferred to another staff member  Problem not resolved  
Was your problem resolved during your initial call to our Customer CARE Call Center or was additional technical support required?
Resolved on first call  Required additional technical support  Problem not resolved  
If your call was transferred to another Customer CARE Analyst was that handled smoothly and timely?
Yes  No  
How satisfied are you with our Customer CARE Call Center support in general?
We sincerely appreciate any comments or suggestion you have that will improve our service.

All information is used to improve our customer service and will not negatively affect your service in any way. Information may be published as a testimonial on our website unless otherwise indicated. Thank you!
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